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Course
Title: |
BTEC Intermediate Award in Veterinary Practice Client Care |
Course Date: |
12 December 2010 |
Qualification: |
BTEC level 2 |
Location: |
YOUR PRACTICE |
Course Summary: |
This new and unique course provides an opportunity for veterinary practice staff to achieve a client care award specific to their profession.
Study is by work book and students are encouraged to attend a Client Care Skills course prior to starting the BTEC. Studying is at the students own pace and there is not time penalty on this award.
Workbook 1:-Working with Clients
Introduces students to the key skills required to work effectively with clients.
Workbook 2 - Managing the Client - Pet Bond
The Concept of the Client - Pet Bond is examined and how this governs the relationship between practice and client. Students will also learn how to cope with bereavement.
Workbook 3 - Maintaining and Improving Client Services
The tools and techniques required to enable client's complaints to be handled effectively, so the practice learns from the experience
This course is managed by In Practice Learning Ltd 01458 21 11 68 CONTACT FOR FEES AND PAYMENT DETAILS |
Price: |
£275.00 |
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| Course Title | Course Date | Location | |
| BTEC Intermediate Award in Veterinary Practice Client Care | 12 December 2010 | YOUR PRACTICE | more info |
| LATE PAYMENT | 25 December 2010 | more info |
